FLOW U-Talk Service - Now Available
We are pleased to launch our new landline telephone service. Residential customers in digital ready areas and corporate customers nationwide can now request FLOW Trinidad's U-Talk telephone service. Flow’s U-Talk telephone service will be provided to residential customers via FLOW's digital cable network.
Customers will require a cable modem in order to access the service, which is the same modem used to access FLOW's U-Click Broadband service.
|
Plan |
Retail Price |
**Bundled International |
***Flow to Flow Calls |
Local Calls to Other Landlines |
Local Calls to Mobiles |
|
*U-Talk As You Go |
0.00 |
NONE |
FREE |
18c / min |
69c / min |
|
U-Talk As You Go |
$34.99 |
NONE |
FREE |
18c / min |
69c / min |
|
U-Talk De Talk |
$99.99 |
300 |
FREE |
18c / min |
69c / min |
|
U-Talk Till U Drop |
$249.99 |
1, 000 |
FREE |
18c / min |
69c / min |
* Introductory Offer for customers that presently have Broadband
** International Bundled minutes apply to USA, CANADA (Mobile and Landline) and UK (Landline Only)
*** Introductory Off
Important Customer Information
- The customer is entitled to one telephone line per package
- Additional lines can be obtained by either adding an additional line to the existing package for an additional TT$34.99 monthly, or by purchasing an additional package. Note that FLOW will not be providing handsets at this time
- The initial duration of the introductory offers is six months
- The duration of introductory offer for 'Unlimited on-net calling' for all voice packages is six months
- In relation to the standard rate for on-net calls, 1,000 on-net minutes will be included in the monthly flat rate for the U-Talk As You Go package, while the on-net minutes will be included in the bundled minutes in the other packages. The standard charge for on-net calls in excess of the package minutes would be 10c per minute
Country |
Rate |
USA |
$0.50 |
Canada |
$0.50 |
UK* |
$0.50 |
Caribbean* |
$1.25 |
Venezuela * |
$1.00 |
Guyana |
$2.00 |
Suriname |
$2.00 |
China |
$1.50 |
Japan * |
$1.50 |
Hong Kong |
$1.50 |
Singapore |
$1.50 |
India |
$1.00 |
Rest of the World** |
$3.00 |
* Calls to mobile phones attract an 80c per minute surcharge
** Excludes calls to Somalia, East Timor, Liechtenstein, Kiribati, Vanuata, Ascension Island, Greenland, Tuvalu, Norfolk Island, Sao Tome and Principe, Tokelau, Wallis and Fatuna Islands, North Korea, Cook Islands, Guineau-Bissau, Papua New Guinea, Falkland Islands, Faroe Islands, Diego Islands, Cuba, Solomon Islands, Naura, St Helena, Antarctica, Niue, North Yemen, Thuraya, Inmarsat, Globalstar, Garuda, Iridium, Ellipso and Global Communications, which will be charged at $12.00 a minute.
-------------------------------------------------------------------------------------------------------------------- Call Waiting
- Caller ID
- Automatic Call Back
- Standard Voice Mail
In addition to the above, the following functions can also be accessed in order to maximize the functionality of the calling features.
Additional Features |
Feature Code |
Additional Cost |
Distinctive Ring Call Waiting Change DN |
*32 |
NONE |
Distinctive Ring Call Waiting Delete DN |
*33 |
NONE |
Selective Call Forwarding Change DN
|
*36 |
|
Selective Call Forwarding Delete DN |
*37 |
NONE |
Change Call Forward Busy
|
*40 |
|
Change Call Forward No Answer
|
*41 |
|
Call Forward No Answer Enable
|
*56 |
|
Call Forward Enable
|
*72 |
|
Call Forward Disable |
*73 |
NONE |
Activate Busy Line Auto Callback |
*66 |
NONE |
Caller ID Block Per Call Enable |
*67 |
NONE |
Auto Recall |
*69 |
NONE |
Cancel Call Waiting |
*70 |
NONE |
Caller ID Block Per Call Disable |
*82 |
NONE |
Call Forward Busy Enable
|
*90 |
|
Voicemail |
*91 |
NONE |
Call Forward no answer enable
|
*92 |
|
Call Forward no answer disable |
*93 |
NONE |
Activation Type |
Activation Fees VAT-inclusive |
Voice service only |
$249.99 |
Voice with Cable TV only |
$149.99 |
Voice with Internet or Triple Play |
Free |
- How do I order telephone service from Flow (U-Talk)?
- How many telephone lines can I order?
- How can I determine my U-Talk telephone number?
- If I need extensions on a single phone line provided in multiple rooms within my house, can FLOW provide this?
- Can I have both TSTT and FLOW telephone services?
- Where and when will Flow’s telephone service be available?
- Does FLOW provide telephone handsets?
- Will I need a special telephone to use my Flow line?
- Will I need an Internet Connection to use Flow's line to make International Calls?
- What is the monthly rental cost for Flow’s U-Talk voice service?
- What is the additional cost for voice mail, caller ID, call waiting and three-way calling?
- What about other calling features?
- Will my U-Talk service work when electricity goes?
- How is U-Talk different from the fixed-line Calling Service I have today?
- How is U-Talk different from other Voice over IP providers like Skype, WorldTalk and Vonage?
- What are the activation fees for U-Talk?
- Can I order FLOW’s telephone service without ordering Internet Access?
- Do I need to have, and pay for, another modem if I am ordering telephone service when I already have Internet?
- Can I make calls to and receive calls from all other landline and mobile telephone customers of other operators?
- Are there any contractual agreements that would stop me from disconnecting my FLOW telephone service?
- Do the unused minutes in my package rollover to the following month?
Answers
- How do I order telephone service from Flow (U-Talk)?
- Call - 223-FLOW Option 1
- Visit - any Customer Service Centre
- Email – getflow@columbustrinidad.com
- Text – 497-3569 (BMobile) or 374-3569 (Digicel)
- Online Signup – www.flowtrinidad.com
- How many telephone lines can I order?
- How can I determine my U-Talk telephone number?
- If I need extensions on a single telephone line provided in multiple rooms throughout my house, can FLOW provide this service?
- Can I have both TSTT and FLOW telephone services?
- Where and when will Flow’s telephone service be available?
- Does FLOW provide telephone handsets?
- Will I need a special telephone to use my Flow line?
- Will I need an Internet Connection to use Flow's line to make International Calls?
- What is the monthly rental cost for Flow’s U-Talk voice service?
- What is the additional cost for voice mail, caller ID, call waiting and three-way calling?
- What about other calling features?
- Call Waiting
- Caller ID
- Automatic Call Back
- Standard Voice Mail
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- To another mobile phone
- To another landline phone
- To another Flow phone
- 69c/min
- 18c/min
- NONE
- Will my U-Talk service work when electricity goes?
- How is U-Talk different from the fixed-line Calling Service I have today?
- All calling features included in the monthly charge:
- Affordable calls to local landlines, mobile phones and international destinations
- Calls to other landline phones at 18c per minute, any day at any time
- Existing Fixed-to-Fixed calls at minimum 23c per call unit and as high as $1.80 per call unit depending on time of day
- Calls to mobile phones at 69c per minute, any day at any time
- Existing Fixed-to-mobile calls at 80c per minute, Mobile-to-Mobile calls at peak time range from TT75c to 1.60c per minute
- Free unlimited calling to other Flow landline customers
- Click here for international rates outside of bundled minutes.
- All international calls are billed per second
- Enhanced Caller ID
- FLOW Customer would see the Customer name for calls from other FLOW Customers
- Geographically Independent / Number Portability
- Customers relocating to other digital areas are able to keep their phone number.
- Most affordable rates any day and any time
- How is U-Talk different from other Voice over IP providers like Skype, WorldTalk and Vonage?
- With the other Voice over IP providers, you need to purchase an Internet connection to get their service.
- Other Voice over IP providers use the Internet to make calls, resulting in varying levels of service. U-Talk however uses Flow’s advanced state-of-the-art broadband network to make and receive calls.
- U-Talk supports calls to emergency service numbers such as 999 and 555. Other Voice over IP providers do not and cannot.
- U-Talk provides its cable modems for its phone and Broadband services with batteries, which will provide up to four hours of operation in the absence of electricity.
- What are the activation fees for U-Talk?
- Can I order FLOW’s telephone service without ordering Internet Access?
- Do I need to have, and pay for, another modem if I am ordering telephone service when I already have Internet?
- Can I make calls to and receive calls from all other landline and mobile telephone customers of other operators?
- Are there any contractual agreements that would stop me from disconnecting my FLOW telephone service?
- Do the unused minutes in my package rollover to the following month?
Residential Customers
Corporate Customers- Contact your Corporate Sales Executive, or 223-FLOW ext 2155 between the hours of 8am and 4pm. If you don’t have a Corporate Sales representative, please contact 223-FLOW Option 1, inform the call centre representative that you are interested in telephone services for business, and a Sales Executive will be in touch.
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Each cable modem is capable of providing two telephone lines. A customer has a range of options if two lines are activated. The two lines can either have separate accounts (and thus separate bundles and separate billing for each account) or the two lines could be billed under one account and one bundle’s minutes shared between the two lines. With the latter option, the customer pays for a bundle plus an additional outlet. (Please see section 5 of the Telephone Manual for more details)
See pricing bundles for details. If more than two lines are requested, another modem is required for every 2 lines; 2 modems are needed for 3-4 lines, 3 modems for 5-6 lines and so on.
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You can determine your number by attaching any ordinary analog telephone to the activated telephone port on your cable modem, and once you hear dial-tone, dial 998. You will then hear an automated voice response informing you of your number.
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No. However, you can contact the following contractor approved by FLOW for installation and telephone wiring in your home. K-TEL - 671-7487
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Yes you can.
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Flow’s telephone service will be available to residential customers in digital ready areas. See map below:
Corporate Customers - Contact your Corporate Sales Representative, or 223-FLOW ext 2155 between the hours of 8am and 4pm.
Digital Areas Already Upgraded
To Zoom in: Click ' ' on the vertical bar on the left OR DOUBLE-LEFT click on the map.Zoom out: Click '-' on the vertical bar on the left OR DOUBLE-RIGHT click on the map.
Move the Map: Click one of the four directional arrows or LEFT-CLICK and HOLD on the map while moving the mouse.
Red: Digital Service Available in that area.
Green: Digital Service Coming Soon
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No. However, you can purchase a telephone at any key furniture, appliance and electronic store in Trinidad and Tobago.
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No. You can use any ordinary telephone set on your Flow line.
NB. - Cordless phones operating at 2.4GHz and 5.8GHz frequencies may receive interference from wireless WiFi networks that operate on the same frequencies, which may result in the call quality being adversely affected or even calls dropping. If customers wish to avoid interference on their cordless phones, they should choose handsets that do not operate in those frequency bands.
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No. You don't need an Internet connection to make any calls using Flow's U-Talk service.
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Plan |
Retail Price |
**Bundled International |
***Flow to Flow Calls |
Local Calls to Other Landlines |
Local Calls to Mobiles |
*U-Talk As You Go |
0.00 |
NONE |
FREE |
18c / min |
69c / min |
U-Talk As You Go |
$34.99 |
NONE |
FREE |
18c / min |
69c / min |
U-Talk De Talk |
$99.99 |
300 |
FREE |
18c / min |
69c / min |
U-Talk Till U Drop |
$249.99 |
1, 000 |
FREE |
18c / min |
69c / min |
* Introductory Offer for customers that presently have Broadband
** International Bundled minutes apply to USA, CANADA (Mobile and Landline) and UK (Landline Only)
*** Introductory Off
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There are no additional costs for voice mail, caller ID, call waiting and three-way calling. These features are all FREE.
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The following calling features are FREE as part of any residential package:
In addition to the above, the following functions can also be accessed in order to maximize the functionality of the calling features.
Additional Features |
Feature Code |
Additional Cost |
Distinctive Ring Call Waiting Change DN |
*32 |
NONE |
Distinctive Ring Call Waiting Delete DN |
*33 |
NONE |
Selective Call Forwarding Change DN |
*36 |
|
Selective Call Forwarding Delete DN |
*37 |
NONE |
Change Call Forward Busy |
*40 |
|
Change Call Forward No Answer |
*41 |
|
Call Forward No Answer Enable |
*56 |
|
Call Forward Enable |
*72 |
|
Call Forward Disable |
*73 |
NONE |
Activate Busy Line Auto Callback |
*66 |
NONE |
Caller ID Block Per Call Enable |
*67 |
NONE |
Auto Recall |
*69 |
NONE |
Cancel Call Waiting |
*70 |
NONE |
Reactive Call Waiting |
|
NONE |
Caller ID Block Per Call Disable |
*82 |
NONE |
Call Forward Busy Enable |
*90 |
|
Voicemail |
*91 |
NONE |
Call Forward no answer enable |
*92 |
|
Call Forward no answer disable |
*93 |
NONE |
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Yes, it will work – Flow provides cable modems with batteries which provide up to four hours of life after an electrical outage.
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The rate options for activating U-Talk are below:
Activation Type |
Activation Fees VAT-inclusive |
Voice service only |
$249.99 |
Voice with Cable TV only |
$149.99 |
Voice with Internet or Triple Play |
Free |
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Of course you can. You can order FLOW talk without ordering FLOW’s Internet service or even FLOW’s Cable TV service. You only have to pay the installation fee as advertised.
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No. The cable modem used for high speed Internet is the same used for activating the telephone service. You would not have to pay for installation and for another Modem if you already have high speed Internet service with FLOW.
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Yes, you can make and receive calls to and from all other FLOW U-Talk customers, international destinations and all other fixed and mobile customers in Trinidad and Tobago.
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FLOW’s telephone service comes contract free. Therefore you can sign up or disconnect without any penalty.
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No, they do not.
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