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Signing Up For Cable
Sign up for Flow’s ‘Watch’ service without even stepping into a Customer Care Centre.
Simply call us at 645-FLOW(3569), option 0. Our Customer Care representative will complete the application over the phone and provide you with the relevant payment details. You can then make your payment at any of Flow’s payment partners nationwide. Once payment is received, a Customer Care representative will contact you to schedule the date of installation.
You can also e-mail us your information at residentialsales@columbustrinidad.com and one of our Customer Care Representatives will contact you to complete the application process.
It’s that easy!
Equipment Policy
Equipment refers to any device supplied to the Customer by Columbus in provision of the requested Service.
a. Ownership of Equipment: Customer acknowledges that all the Equipment shall remain at all times the property of Columbus or its designee and warrants and undertakes not to sell, transfer, lease, encumber, assign or otherwise dispose of all or any part of the Equipment to any third party or otherwise. Customer shall be liable to Columbus for the replacement costs of any lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered or assigned Equipment or any part thereof, together with any incidental costs reasonably incurred by Columbus in the replacement or recovery thereof.
b. Care of Equipment:
(i) Customer shall at all times use the Equipment with due care and in a proper manner. Upon the termination of this agreement for whatever cause Customer shall return any/ all Equipment to Columbus in the same state and condition as when received from Columbus, reasonable wear and tear excepted. Without prejudice to any other rights Columbus may have in law, Columbus retains the right to charge Customer for the cost of repairing and/or replacing any Equipment damaged while in possession of Customer.
(ii) Equipment are for use exclusively at the premises by the Customer or anyone authorized thereby to receive services offered by Columbus.
(iii) Customer shall be responsible for the care and maintenance of the Equipment whilst in his/her possession and liable for any damage resulting from negligent handling, misuse or abuse of the Equipment (except for normal wear and tear). Customer shall not open, alter, repair, disassemble or tamper with the Equipment.
Customer understands that failure to observe the requirements in paragraphs C (i), (ii) & (iii) above will be grounds for termination of Service without notice by Columbus. Columbus reserves the right to pursue any legal recourse to recover any damages incurred.
c. Installation and Access of Equipment: Customer authorises Columbus and its duly authorised agents, servants and workmen at all reasonable times upon due notice being given to enter the Premises and install, maintain, inspect, repair or remove all or any Equipment.
d. Tampering of Equipment: Columbus or its authorised agents shall have the sole and exclusive right to make all repairs and modifications to the Equipment and
provide the Service to the Premises. Customers shall not disturb, tamper with, re-route or in any way interfere with any Equipment or any component, installation and/or equipment necessary for the provision of the Service, nor attach any unauthorised device to any Equipment or to the Network. All connections to and from the Network to the Premises must be made by or with the prior written consent of Columbus or its duly authorised agents. Customer shall not authorise, agree to and/or permit any unauthorised connection being made from the Premises and any Equipment or transmit and/or distribute the Service or any signals or benefits there from via any unauthorised device or unauthorised connection to any location whether on or off the Premises. Customer understands that a breach of this provision entitles Columbus to terminate this agreement and disconnect the Service without notice to the Customer. Columbus shall at all times have the right to disconnect any unauthorised device or connection to the Equipment or Network without notice to the Customer.
e. Relocating Equipment: Customer shall not relocate the Equipment to any location other than the Premises without first obtaining the approval of Columbus. Columbus may grant its approval subject to such terms and conditions as it thinks reasonably necessary provided that the Customer is not in arrears of any Fees. Customer shall be liable for all or any additional charges incurred in any relocation of the Equipment and Service. In all cases, Customer shall notify Columbus.
f. Return of Equipment: In the event of disconnection of the Service by Columbus for whatever cause, Customer shall return all Equipment to Columbus in good condition (fair wear and tear excepted) within twenty-one (21) days from the date of such disconnection, failing which, Customer understands that the Equipment shall be deemed by Columbus to be lost, damaged beyond repair and/or destroyed and Customer shall be liable to Columbus for all costs incurred by Columbus in the replacement thereof.
g. The Customer's Equipment: Columbus shall not be liable whatsoever for any damage, loss or destruction to Customer's Property, except in cases of negligence or willful misconduct by Columbus, in which case Columbus shall only be liable for the costs of the actual damages. Customer hereby waives all other rights to any other relief or remedy available to him/her for such losses.
h. Security Deposit for Equipment: Columbus may require, at its discretion, a refundable security deposit from Customer in an amount deemed adequate by Columbus for each Equipment. Upon disconnection of the Service and return of the Equipment in good condition (fair wear and tear excepted), Columbus shall refund the security deposit to Customer, provided that there is no outstanding balance on Customer's account. In the event of an outstanding balance the security deposit shall be applied to the liquidation of such outstanding balance with any excess being refunded to Customer.
Blackout Policy
Programme blackout refers to the inability to broadcast a particular programme or event due to restrictions imposed on Flow.
There are two types of programme blackouts: 'Content Provider Blackout' and 'Rights Holder Blackout'.
Content Provider Blackout:
This is when programmes are blocked by the actual Content Provider (Channel) due to their broadcast rights being restricted to a particular territory. If the Content Provider does not secure broadcast rights for the Caribbean/ Latin American territory, in which we are based, Flow will be legally obligated to block the respective programs.
This applies as well to other local broadcasters who may transmit the respective channel.
Rights Holder Blackout:
This is when programmes are blocked because the local 'Rights To Air' was purchased by a local Content Provider. This is a direct transaction between the Rights Holder of the program and the local Content Provider. This transaction allows the local Content Provider exclusive LOCAL broadcast rights for same and as a result, Flow is legally obligated to block the respective programmes.
Click here for September blackout listing.
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