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MAIN | About Flow | Careers
Customer Care Flow Focus What's on T.V.

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Prices are VAT inclusive and apply to both analog and digital cable services unless otherwise indicated

SERVICE

SERVICE CHARGE

New Cable Installation- First outlet
Additional outlets

$138
$138 per outlet

New cable customer applying for cable but location already wired for service

$92

Monthly rental of Analog set top box (in excess of four boxes)

$23 per box

Monthly rental of Digital Set top boxes (first box FREE)

$24. 99 per box

Analog & Digital cable packages

Refer to 'Packages & Monthly Rental' section

Premium Channel installation (first analog outlet) $57. 50
Premium Channel installation (per additional analog outlet) $57. 50

Re-connection fee- Non- payment of bill

$115 plus an advance payment of one month’s service

Re-connection fee- Voluntary disconnection

$92

Re-location of Equipment to a cable ready location

$92 per outlet

Re-location of Equipment to a non- cable ready location

‘New cable installation’ charges will apply

Late payment fee

2.5% of outstanding balance

Stolen Analog set top box (copy of the Police Report provided to Flow)

$690

Stolen Analog  set top box (no copy of Police report)    

$1, 380

Lost Analog set top box

$1, 380

Lost Analog Remote

$57. 50

Stolen Digital set top box (copy of the Police Report provided to Flow)

$690

Stolen Digital  set top box (no copy of Police report)     

$1, 380

Lost Digital set top box

$1, 380

Lost Digital Remote

$57. 50