posted on December 15, 2010 14:55
Flow wishes to advise the public of the change in our Customer Care business hours during the Christmas Season.
Christmas Eve (Friday December 24, 2010)
Call Centre - 8: 00 a.m. to 4: 00 p.m.
Customer Care Retail Centres - 9: 00 a.m. to 3: 00 p.m.
Internet Helpdesk - 12: 00 a.m. to 6: 00 p.m.
Christmas Day (Saturday December 25, 2010)
Call Centre - CLOSED
Customer Care Retail Centres - CLOSED
Internet Helpdesk - CLOSED
Boxing Day (Sunday December 26, 2010)
Call Centre - 8: 00 a.m. to 8: 00 p.m.
Customer Care Retail Centres - CLOSED
Internet Helpdesk - Opened from 8: 00 a.m. (Restart of 24 hour schedule)
Old Year’s Day (Friday December 31, 2010)
Call Centre - 8: 00 a.m. to 6: 00 p.m.
Customer Care Retail Centres - 9: 00 a.m. to 3: 00 p.m.
Internet Helpdesk - 24 Hours
New Year’s Day (Saturday January 1, 2011)
Call Centre - 8: 00 a.m. to 8: 00 p.m.
Customer Care Retail Centres - CLOSED
Internet Helpdesk - 24 Hours
Regular business hours will resume on Monday January 3 2011
Regular Payment Centre Hours:
Monday to Friday - 9:00 a.m. to 5:00 p.m.
Saturday - 9:00 a.m. to 1:00 p.m.
Sunday and Public Holidays - CLOSED
Regular Call Centre Hours:
Monday to Sunday - 8:00 a.m. to 8:00 p.m.
Regular Internet Helpdesk Hours:
Monday to Sunday - 24 hours