Flow - Customer Care and Assistance

Bill Payment Options

Flow provides you with many convenient and flexible bill payment options:

We have teamed up with SurePay to offer another convenient payment option to our customers! No bill necessary!

SurePay is available at the following Hi-Lo locations :

St. Ann’s
French Street
Diego Martin
Westmoorings
Maraval
Alyce Glen
Arima
St. Augustine
Chaguanas
Marabella
Point Fortin
Gulf City

VIA Outlets nationwide. No bill necessary.

Western Union (Bill Express) locations nationwide. You will be required to provide your Flow bill when making payments at this location.

At any of the following commercial banks nationwide:



First Citizens Bank Limited	RBC Royal Bank	Scotiabank

You will be required to provide your most recent Flow bill.

NOTE: Payment made at Banks or via mail will be credited to your account within 10 working days of completing the transaction.

Automatic Credit Card Deductions

You can have your credit card debited automatically on a monthly basis. Simply call our Customer Care Centre at 223-3569, for more details or visit any Flow Customer Care Centre nationwide.

Cash, Cheques, VISA, MASTERCARD and LINX payments can be made at the following Flow Customer Care Centres:

Ground Floor, Nicholas Towers, Independence Square, Port of Spain
12 Eastern Main Road, Tacarigua
115 Endeavour Connector Road, Chaguanas
Ground Floor, 28 Keate Street, San Fernando

Cheque Payment Options

If paying by cheque, you MUST write your name and Flow subscriber account number at the back of the cheque. Your Flow subscriber account number is clearly printed on the top right hand side of your invoice next to the words “STATEMENT/INVOICE”.

Please make cheques payable to: Columbus Communications Trinidad Limited

Attach the cheque to your bill and deposit it into the drop off box located in the lobby of Flow’s Customer Care Centres nationwide.

NOTE: Columbus reserves the right to refuse cheque payment from customers with a history of cheques being dishonoured by their respective bankers.

Direct Debit

Direct Debit from your Scotiabank and RBC Royal Bank accounts.

NOTE

If making payments without a Flow bill, you will be required to provide your account number, which is printed at the top right corner of your Flow Invoice.
Payments made through VIA, Billpay and Bill Express will be credited to your account within 3 working days of making the payment.
Payments made at commercial banks or received by mail will be credited within 10 working days.
All payments made will be applied to outstanding video balances first, with excesses then being applied to broadband and voice balances
For your protection - DO NOT MAIL CASH