Customer Care Assistance
 
Contact Us
Bill Payment Options
Customer Support

Contact Us

 

Email: getflow@columbustrinidad.com
Telephone: 223-FLOW (3569)
Text: 374-FLOW (3569) or 497-FLOW (3569)
Customer Care Centre Locations
 
  • Ground Floor, Nicholas Towers, Independence Square, P.O.S
  • 12 Eastern Main Road, Tacarigua
  • 115 Endeavour Connector Road, Chaguanas
  • Ground Floor, 28 Keate Street, San Fernando
  •  
     Website: flowtrinidad.com
    Bill Payment Options
    Flow provides you with many convenient and flexible bill payment options:
     
           
     
     
     
     
     
     

    We have teamed up with SurePay to offer another convenient payment option to our customers! No bill necessary!

    SurePay is available at the following Hi-Lo locations :

      • St. Ann’s
      • French Street
      • Diego Martin
      • Westmoorings
      • Maraval
      • Alyce Glen
      • Arima
      • St. Augustine
      • Chaguanas
      • Marabella
      • Point Fortin
      • Gulf City
     

    VIA Outlets nationwide. No bill necessary.

     

    TT Post (Billpay) outlets nationwide – No bill required. However, if the bill is not presented, you will be required to provide your Flow account number. This number is printed at the top right hand side of your Flow invoice next to the phrase ‘STATEMENT/INVOICE’. 

     

    Western Union (Bill Express) locations nationwide. You will be required to provide your Flow bill when making payments at this location.

    At any of the following commercial banks nationwide:
           
    First Citizens Bank
    Limited
    Republic Bank
    Limited
    RBTT
    Scotiabank
     

    You will be required to provide your most recent Flow bill.

    NOTE: Payment made at Banks or via mail will be credited to your account within 10 working days of completing the transaction.

    Automatic Credit Card Deductions

    You can have your credit card debited automatically on a monthly basis. Simply call our Customer Care Centre at 223-3569, for more details or visit any Flow Customer Care Centre nationwide.

    Cash, Cheques, VISA, MASTERCARD and LINX payments can be made at the following Flow Customer Care Centres:
    • Ground Floor, Nicholas Towers, Independence Square, Port of Spain
    • 12 Eastern Main Road, Tacarigua
    • 115 Endeavour Connector Road, Chaguanas
    • Ground Floor, 28 Keate Street, San Fernando

    Cheque Payment Options

    If paying by cheque, you MUST write your name and Flow subscriber account number at the back of the cheque. Your Flow subscriber account number is clearly printed on the top right hand side of your invoice next to the words “STATEMENT/INVOICE”.

    Please make cheques payable to: Columbus Communications Trinidad Limited

    Attach the cheque to your bill and deposit it into the drop off box located in the lobby of Flow’s Customer Care Centres nationwide.

    NOTE: Columbus reserves the right to refuse cheque payment from customers with a history of cheques being dishonoured by their respective bankers.

    Direct Debit

    Direct Debit from your Scotiabank and RBTT bank accounts.

    NOTE

    • If making payments without a Flow bill, you will be required to provide your account number, which is printed at the top right corner of your Flow Invoice.
    • Payments made through VIA, Billpay and Bill Express will be credited to your account within 3 working days of making the payment.
    • Payments made at commercial banks or received by mail will be credited within 10 working days.
    • For your protection - DO NOT MAIL CASH
     
         
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